FCPA Compliance and Ethics Blog

February 10, 2014

The Simon-Sting Tour and New Information in Your Compliance Program

sting-paulsimon1This past weekend I saw the first show in a multi-city tour by Sting and Paul Simon. I have never been a big Sting or Police fan but I am a huge Paul Simon fan, in all his musical incarnations. As it was their first show, there was no set list to review or other information that might have told me how they were going to try and make it work. But I am happy to report that it did work. They played a 33 song set over 2.5 hours; some solo with their own bands and some together with their combined bands and one very incredible acoustic duet of Phil Everly’s When Will I Be Loved as the 2nd encore. It was certainly a night to remember.

I thought about this combination of two very disparate musical talents and their respective use of new information as I read a couple of newspaper articles over the weekend. The first was in the Saturday New York Times (NYT) by Suzanne Daley, entitled “So Many Bribes A Greek Official Can’t Recall Them All, in which she reported on statements made by a former deputy in the Greek Defense Ministry, Antonis Kantas, and his involvement in the receipt of bribes while in the employ of the Greek government. At the Ministry, he “was able to amass nearly $19 million in just five years on the job.” These bribes were for items and projects not needed at all by the Greek military. It included the $2.3bn purchase of tanks for which no ammo was every purchased; $4bn for “noisy submarines that are not yet finished and sit today virtually abandoned in a shipyard outside Athens”; and an unidentified amount for “fighter planes without electronic guidance systems”.

In an orgy of un-needed spending, it was estimated that “Greece spent as much as $68 billion on weaponry” from 1996 to 2006 and that most of it was on borrowed money from countries and banks outside Greece. Tasos Tellloglou, an investigative reporter for the Greek daily newspaper Kathimerini, who has written extensively on the subject, estimated that “more than $2.7bn was spent on bribes” to secure this amount of spending. Rather amazingly, “Mr. Kantas admitted to taking bribes over 12 contracts, six with German companies, and two each with French, Swedish and Russian arms dealers. Some companies Mr. Kantas named have been convicted in other cases of bribery in the past. But others maintain that they have done nothing wrong. The makers of the tanks Greece bought, Krauss-Maffei Wegmann, say they are looking into the matter.” I am sure the US Department of Justice (DOJ) will be looking into the matter if they are not already doing so.

Daley’s article points towards the roll of all parties to stop bribery and corruption. It is the responsibility of the Greek government to ferret out such criminal actions but there is also a role for the home countries of the companies where the bribe payors are found. If they are in Germany, the UK or US and are subject to the Bribery Act or Foreign Corrupt Practices Act (FCPA) those countries need to bring down the full force of the law(s). But Daley’s article also makes clear the non-governmental actors; the businesses involved have a role. Companies must follow anti-bribery and anti-corruption laws and embed policies and procedures to stop such illegal conduct.

For the compliance practitioner, there is also a very clear message. If your company has been doing business in Greece over the past 10 years, I would suggest that you take a close look to see if there are any red flags present. You may want to audit your transactions. Given the information found in Daley’s articles, I would also suggest that you review all of your third parties and their billings and expenditures on your company’s behalf. Make sure that you know who is the ultimate beneficial owner of your third parties. You might also want to look at where payments were made and even if they were made in Greece you might want to review your payments into the Greek banking system, as it appears that Greek bankers may well have been part of the bribery and corruption problem as well.

The second article was in also in the NYT by James B. Stewart, entitled “Past Fictions, a Lack of Trust and No Deal in SAC Case”, and was about the recently convicted former SAC Capital Advisors trader Mathew Martoma. The article discussed some of the details of the trial and the evidence against Martoma. But the part I found most interesting about Martoma was that he had been expelled by Harvard Law School for altering his transcript and then sent it out as part of his application to 23 judicial clerkships. When this was discovered Martoma, acknowledging that he had altered his transcript as a prank, blamed mailing it out on his brother at his parents’ home. Martoma then actively fought disciplinary proceeding against him with other evidence, which was later discovered to be altered. Martoma presented such an unbelievable defense at his disciplinary hearing that even Stewart asked the question about his defense that “Does any of this even rise to the level of ‘the dog at my homework’?”

The final report of the disciplinary board said “Mr. Martoma’s account. His “manner before the board did not lend credence to his account.” It added, “The board was impressed also by the cumulation of improbable occurrences in his account, which made it more difficult to accept his explanation of individual events.” Further, the disciplinary board “concluded that Mr. Martoma “falsified his transcript, interviewed with judges under false pretenses, and gave untruthful answers to administrators at the Law School.”” Apparently this information was not sufficient for SAC Capital Advisors to see any red flags regarding his hiring.

The Martoma background employment checks, or rather the apparent lack thereof is a cautionary tale for any compliance practitioner. Most companies have a basic criminal background check and credit check. Some even have the ‘pee-in-a-cup check.’ Initially, I would note that the credit check is about the most useless thing imaginable for an adequate employment check. But beyond that, if an employee is moving up into the ranks of upper or senior management or your company is hiring directly into such a level; you need to perform an adequate background check. While I cannot tell you if Stephen Glass is sufficiently reformed to receive a license to practice law; I can certainly say that anyone who engages in the actions in which Martoma did at Harvard Law School, is not someone who you can trust to do business ethically in compliance with an anti-corruption law such as the FCPA.

If you have the chance to see the Sting-Simon tour do so. If not try and think about the merging of their disparate styles through the use of new information and what it might mean for your compliance program.

This publication contains general information only and is based on the experiences and research of the author. The author is not, by means of this publication, rendering business, legal advice, or other professional advice or services. This publication is not a substitute for such legal advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified legal advisor. The author, his affiliates, and related entities shall not be responsible for any loss sustained by any person or entity that relies on this publication. The Author gives his permission to link, post, distribute, or reference this article for any lawful purpose, provided attribution is made to the author. The author can be reached at tfox@tfoxlaw.com.

© Thomas R. Fox, 2014

May 16, 2013

Four Keys to Compliance Leadership

One of the most divisive moments in American history occurred on this date in 1868. On this day the US Senate voted against impeaching President Andrew Johnson thereby acquitting him of having committed “high crimes and misdemeanors” as required under the US Constitution. After all the arguments had been presented for and against him, Johnson waited for his fate, which hung on one swing vote, as there is a Constitutional requirement that requires a vote of 2/3rds of the Senate for impeachment. The vote was one short, at 35-19. Johnson was acquitted and finished out his term. If Johnson had been impeached, it surely would have led to a very different political development in the US, where not liking the sitting President could have become a constitutional basis for impeachment.

The Radical Republicans who ran the Congress immediately after the conclusion of the Civil War certainly did not think much of President Johnson’s leadership style. So what about you as a compliance officer? Certainly part of your leadership is implementing and enhancing policies and procedures? In many ways it is the human element, which President Johnson sorely lacked, that you may well need to devote most of your time focusing on. I recently read an excellent article it the Corner Office section of the New York Times (NYT), entitled “We’re Family Yes, but We’re Still Accountable”, in which Adam Bryant reported on his interview with Brooke Denihan Barrett, the co-Chief Executive Officer (co-CEO) of the Denihan Hospitality Group (Denihan), a 50-year old family business which focuses on the hospitality business.

Training

One of the things that Barrett has learned is how to train people. She explained that “I thought the way you got things done was by telling people what to do. That’s where I learned what not to do. I spent a good portion of my time telling people what they did wrong instead of really encouraging them about what they did right.” She came to realize that was perhaps not the best way to manage people and “learned to cut people some slack.” She said that she found “that you get a lot more with the carrot routine than the stick routine. I also realized that you really needed to explain the “why” of things. You need to give people a little bit of space to come around, and say, “Yeah, that makes sense,” before you really engage them in what needed to be done.”

I found that her final point may be critical for compliance training. By explaining the why of compliance, employees can better understand what the company is trying to accomplish. So if your goal is to do business in an ethical manner, then explain this and how the company’s compliance program will help to accomplish this goal through its policies and procedures.

Accountability

One of the things that Barrett emphasized was the erroneous perception that because her company was a family business there was no accountability. She made clear that “You have to set certain standards that you want people to live up to. And if people need help, then we want to help them along the way.” However, accountability is a two-way street. Just as the employee must be held accountable, so must the company in terms of providing support to allow employees who want to do the right thing and to do their job well. Barrett said, “Sometimes organizations can fall down if they don’t also ask: How do you give people the tools they need to be successful? How do you get that person to understand what change needs to happen, and how do you help them along the way? Because people can’t always figure it out on their own, and nor should you expect them to.”

Listening

Many of the CEOs that Bryant interviews for his Corner Office section speak about the need for listening skills. Barrett was no exception. But as CEO she found that employees were sometimes reluctant to speak openly and candidly with her. So she began to meet with employees in small groups of 10 to 12 people. At Denihan they call them ‘Roundtables’. Barrett said that she will say to them ““Tell me something I don’t know.” And I’ll get comments like: “Oh, but you know everything. You’re the C.E.O.” It’s just a reminder of the perceptions that people have of the head of the company. But every time I ask that question, I learn something new.” Imagine as a compliance officer if you were to ask that question in a roundtable, what do you think you might hear back from your company’s employees?

Barrett also spoke about how to have a ‘difficult conversation’. She said that if there is a mistake made she views it as an opportunity for learning and professional growth. At Denihan, they call them ‘lessons learned conversations’ and they may occur with a group where a problem has arisen. Barrett related, “we might bring people together in a room who were involved in a project and ask: What were the things that worked? What were the things that didn’t? What could we have done differently? And we’ve had some very spirited and cathartic conversations. You have to be able to let people put something on the table without actually pointing the finger. It allows things to come out in more of a non-accusatory manner.”

Hiring and Promotion

These are two key areas in compliance that are finally beginning to receive the attention that they deserve. Barrett’s thoughts on how she views these in the context of her interviewing are instructive. She acknowledged that by the “time somebody meets me, you can assume that the skills are there. So what I interview for is fit. And I’m always very curious to know, what is it about our company that appeals to that person?” She asks specifically about culture, requesting the candidate define it and how do you think that culture is special. She also asks candidates to talk about a failure and what lessons that they learned from the experience and how they dealt with the experience. I would suggest that both of those lines of inquiries should be used when evaluating a candidate for hire or promotion.

Barrett’s interview provided some interesting insights on leadership. Moreover, her experience in professional growth has shown there are different styles and techniques that you can successfully use in your company’s compliance program. Train people on the reasons why your company is doing compliance so that they will understand how to do it. Make them accountable but also provide them with the compliance tools and support to do business the right way. If there is a problem or issue, use it as a lesson learned so that employees can profit from the experience. Lastly, make a discussion of culture a cornerstone in your hiring interview or promotion interview process.

This publication contains general information only and is based on the experiences and research of the author. The author is not, by means of this publication, rendering business, legal advice, or other professional advice or services. This publication is not a substitute for such legal advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified legal advisor. The author, his affiliates, and related entities shall not be responsible for any loss sustained by any person or entity that relies on this publication. The Author gives his permission to link, post, distribute, or reference this article for any lawful purpose, provided attribution is made to the author. The author can be reached at tfox@tfoxlaw.com.

© Thomas R. Fox, 2013

April 26, 2012

Neither snow, nor rain, nor heat…Communicating Your Compliance Story

The Persian Royal Road was built to facilitate rapid communication throughout the Persian Empire. Mounted couriers could travel across the Empire, approximately 1,677 miles; in seven days, the equivalent journey on foot took ninety days. The Greek historian Herodotus wrote of these messengers, “Neither snow, nor rain, nor heat, nor darkness of night prevents these couriers from completing their designated stages with utmost speed” this was later inscribed on the James Farley Post Office in New York and is sometimes thought of as the United States Postal Service Creed.

While communications certainly can be speedier these days, I thought about Herodotus’ quote when I read an article in the Corner Office Section of the Sunday New York Times, entitled “What’s Your Story” Tell It, and You May Win a Prize”. In the article reporter Adam Bryant interviewed Russell Goldsmith, the Chairman and Chief Executive Officer (CEO) of City National Bank in Los Angeles, CA. The article focused on how Goldsmith, who came out of an entertainment industry background, brought the art of storytelling and other techniques which could be used by the compliance practitioner to help employees learn how to do business in an ethical and compliance manner.

Story Idol

City National Bank has a program called ‘Story Idol’.  Each quarter the company puts on a competition among its 79 offices. It is designed to create a mechanism “to give colleagues a pat on the back and a moment in the sun for doing the right thing, and it democratizes and decentralizes positive reinforcement.” This is coupled with an annual Story Idol competition in a meeting with the top 300 employees of the company. Employees tell stories “about what they did that promoted teamwork or helped a client by going the extra mile. It’s like telling stories around a campfire, but they’re doing it around conference tables.”

The contest begins with an online submission, where all stories can be read and then voted on by all employees. The winner from each quarterly competition receives an iPad and for those employees who go the extra mile with assisting customers and clients; they are eligible to receive a cash award as well. The quarterly winners are then eligible for the annual prize.

Hiring

As the CEO, any prospective hire that makes it up to him for an interview has been vetted from a technical competency perspective so Goldsmith focuses on character. He does this by directly asking the prospective hires what their expectations are in coming to work at City National because if the person is not a good match for the company, both parties will be better off if he or she does not go to work there in the first place. Goldsmith also asks if a prospective hire has any questions for him. Goldsmith believes it is important for a candidate to not only have questions but to ask them as well. He stated, “Not because I want them to kind of butter me up or something. It tells me several things. Sometimes people don’t have a single question. And if you have any curiosity, here is your window. I mean, you are thinking of changing your entire career and you have 40 to 60 minutes with the C.E.O., and you don’t have a single question about the company?”

He wants employees who are not so intimidated that they are afraid to ask questions. Further, he thinks that if “you have no curiosity, then you are in the wrong company.” Additionally, Goldsmith believes that from the questions a candidate asks, he can get a feel for what their character is. He said, “I can tell a lot by the kind of question. Is it a fawning question or is it a real question?”

Fresh Approaches to Leadership

Goldsmith appreciates taking a “fresh look at the company” through the eyes of new hires. One of the ways he does this is in large meetings where he will “will reach out to some of the new people beforehand, and I’ll just say, “When the meeting’s over, shoot me an e-mail and tell me what worked at the meeting, what didn’t work, what did you like, what didn’t you like.”” He believes that this technique communicates that City National is trying to build a culture of speaking up so that ideas and concerns are communicated in the company and those communications are acknowledged as important.

There are several items from Bryant’s piece on Goldsmith and City National which you can use in your compliance program. His Story Idol is an excellent concept to get compliance victories across in a teaching method which demonstrates companywide commitment to compliance and ethics. Goldsmith’s use of questions during interviews is an important technique for hiring personnel to incorporate in any prospective employee interview. What does a candidate think about compliance and ethics? Are they committed to doing business in an ethical manner? Will they report violations of the company Code of Conduct? These are just some of the questions which should be asked. Lastly, when you have the CEO bring up compliance in large meetings, it certainly communicates a tone from the top which is important and must be the starting point for any successful compliance program.

We began with Herodotus and the importance of the Persian messenger system to the Persian Empire. The messenger is still important even if the medium is different than an ancient Pony Express Rider galloping at full tilt. Story Idol is a medium to use to communicate important victories inside City National. It is a medium that you can use in your compliance program as well.

This publication contains general information only and is based on the experiences and research of the author. The author is not, by means of this publication, rendering business, legal advice, or other professional advice or services. This publication is not a substitute for such legal advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified legal advisor. The author, his affiliates, and related entities shall not be responsible for any loss sustained by any person or entity that relies on this publication. The Author gives his permission to link, post, distribute, or reference this article for any lawful purpose, provided attribution is made to the author. The author can be reached at tfox@tfoxlaw.com.

© Thomas R. Fox, 2012

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